Effective Date: 3/5/2025

1. Satisfaction Guarantee
Your satisfaction is paramount at Trendy Skincare NG. If you are not completely satisfied with your purchase, please review our refund guidelines below.

2. Eligibility for Refunds

• Timeframe: Refund requests must be submitted within 30 days of purchase.
• Condition: To qualify, the product must be returned in its original, unused condition with all packaging and tags intact.

3. Non-Refundable Items

• Certain items (e.g., gift cards, final sale items, or custom/personalized products) are not eligible for refunds.

4. How to Request a Refund

• Step 1: Contact our customer support at [email protected] with your order number and reason for the return.
• Step 2: Our team will review your request and provide you with return instructions.

5. Processing Refunds

• Once approved, refunds will be processed within 7 business days and credited to the original payment method.
• Shipping fees are non-refundable unless the return is due to an error on our part.

6. Exchanges
If you prefer an exchange, please get in touch with customer support. Exchanges are subject to product availability and similar conditions as refunds.

7. Contact Us
For any additional questions or concerns regarding our refund policy, please reach out to us at [email protected].